Refund policy

Return & Exchange Policy

  • 7-Day Guarantee: We offer a 7-day hassle-free Return or Exchange policy. Submit a request via our website's Exchanges/Returns page, and our partner will pick up the item from your doorstep.

  • One-Time Request: You may request either an Exchange or a Return per original order (not both). Note: Unboxing videos are required to replace orders which are already been exchanged once

Refunds

  • Processing Time: Refunds are issued within 4–5 business days after the item reaches our warehouse. Note that bank/credit card posting times may vary.

  • Support: If more than 7 business days have passed since approval without receiving your refund, contact us on WhatsApp at +91 8978961377.

Damaged, Defective, or Wrong Items

  • Inspect your order upon delivery. If damaged, defective, or incorrect, contact us immediately. An unboxing video is mandatory for resolving issues seamlessly. 

Prepaid Orders & Cancellations

  • Orders cannot be cancelled once shipped. If you miss a delivery attempt, we will re-ship it via Express delivery at no extra cost. Please remain reachable when you receive the "Out for Delivery" notification.

Customer Support Working Hours

  • Monday – Friday: 10:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM